Refunds and Exchanges

RETURNS

Our policy lasts 3 days from delivery date and the items must be in our possession within 7 days of delivery. If you do not contact us within 3 days or the items are not returned to our possession within 7 days, unfortunately we can’t offer you a refund. We can, however, offer exchanges or store credit if you contact us within 7 days of delivery date and items are in our possession by 14 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Products that are intimate or sanitary without their original liners, and products that have any stains or smells cannot be returned or exchanged for store credit.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@theblacktemple.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective, damaged, or if a different size is required. We are not responsible for items that are damaged after they leave our studio. If you need to exchange it for the same item, send us an email at contact@theblacktemple.com.

SHIPPING

To return your product, please email us at contact@theblacktemple.com.

You will be responsible for paying for your own shipping costs for all returns and exchanges. Shipping costs are non-refundable.

If your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we advise you to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.